Refund Policy

1. Overview

At Contract Analyzer, we strive to provide a high-quality service. We understand that there may be circumstances where you may need a refund. This policy outlines the conditions under which refunds are available.

2. Credit Purchases

Regarding credit purchases:

• Unused Credits: Full refund available within 14 days of purchase if no credits have been used
• Partially Used Credits: Prorated refund available within 14 days for unused credits only
• Fully Used Credits: No refund available once all credits have been used

3. Eligibility for Refunds

You may be eligible for a refund if:

• Technical issues prevented you from using the service
• The service did not function as described
• You were charged incorrectly or multiple times
• You request a refund within 14 days of purchase (subject to usage)

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Credits have been fully consumed
• More than 14 days have passed since the purchase
• Violation of our Terms of Service
• Dissatisfaction with AI analysis results (as they are subject to interpretation)
• Promotional or discounted purchases (unless otherwise stated)

5. How to Request a Refund

To request a refund:

1. Contact our support team at support@contractanalyzer.com
2. Include your account email and order/transaction ID
3. Provide a brief explanation of the reason for your refund request
4. Our team will review your request within 3-5 business days

6. Refund Processing

Once your refund is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days depending on your bank
• You will receive an email confirmation when the refund is processed
• Any associated credits will be removed from your account

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks that we determine to be fraudulent may result in permanent account suspension. We are committed to resolving any issues directly with you.

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the service after any changes constitutes acceptance of the new policy.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at support@contractanalyzer.com